Refund policy
A full refund of any charge if you ask within 14 days, and how cancelling works.
14 days, no questions asked. Ask within 14 days of a charge for a full refund of that charge, no questions asked. This applies to any payment: your first one, a renewal, an upgrade or an add-on.
Who handles payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid by Paddle to the payment method you used.
How to ask for a refund
- Email hello@1001toolbox.com with your workspace name and the order number from your Paddle receipt, or
- use the link in your Paddle receipt email, or find your order at paddle.net.
We approve refunds inside the 14-day window straight away. Paddle then returns the money to your original payment method; most banks show it within 5 to 10 business days.
If you are refunded for the period you are in, your paid plan ends and the workspace moves to Free. Your chats, contacts and settings stay where they are.
After 14 days
After 14 days a charge is not refundable, and we do not give refunds for part of a period. You can cancel at any time so that you are not charged again, and you keep your plan until the end of the period you paid for.
How to cancel
- In the Porchlight dashboard, go to Settings → Billing and choose Cancel plan. Only the workspace owner can do this.
- Or choose Payment method & details on the same page to open Paddle’s customer portal, where you can also cancel.
Cancelling takes effect at the end of the paid period. The workspace then moves to the Free plan. Nothing is deleted; anything over the Free plan’s limits is switched off, not removed, and comes back if you upgrade again.
Free trials
The 14-day Business trial needs no card, so nothing is charged and there is nothing to refund. When it ends, the workspace moves to Free unless you choose a paid plan.
Chargebacks
Please contact us before disputing a charge with your bank. A refund inside the 14-day window is quicker for you than a chargeback.
More about your purchase
Paddle’s Paddle’s buyer terms apply to purchases made through Paddle, alongside our terms of service.
Contact
1001 Toolbox, operated by Ehtesham Ali. Email hello@1001toolbox.com.